Raising awareness on digital remittance

Increasing mobile phone penetration and the large remittance flows into Kenya and Somalia represent an opportunity to improve knowledge and awareness of digital remittance services among disadvantaged groups, which may reduce the cost of receiving money and improve the ease in which this money is used – including access to more structured financial services. Refugees in Kenya and returnees in Somalia represent two disadvantaged groups that stand to benefit through improved awareness of digital remittances.
Within refugee and returnee communities, Civil Society Organisations (CSOs) provide an established and trusted medium through which information on digital remittances can be shared.
Samuel Hall East Africa has been building the capacity of Civil Society Organisations (CSOs) in Kenya (Kakuma refugee camp) and Somalia (Kismayo town) to Somalia to improve knowledge and awareness of digital remittance services among disadvantaged groups in their communities.

The project was made possible with support from the ACP-EU and IOM.


The ACP-EU is a development cooperation between the European Union (EU) and the countries of the African, Caribbean and Pacific Group of States (ACP). It is the most comprehensive partnership agreement between developing countries and the EU. Since 2000, it has been the framework for EU’s relations with 79 countries from Africa. In 2010, ACP-EU cooperation has been adapted to new challenges such as climate change, food security, regional integration, State fragility and aid effectiveness.

International Organization for Migration (IOM)

The International Organization for Migration (IOM) is an intergovernmental organisation that provides services and advice concerning migration to governments and migrants, including internally displaced persons, refugees, and migrant workers. In September 2016, it became a related organization of the United Nations


Samuel Hall

Samuel Hall is social enterprise dedicated to migration research. We work directly in countries affected by migration. Our mandate is to produce research that delivers a contribution to knowledge with an impact on policies, programmes and people. Samuel Hall has offices in Afghanistan and Kenya, and a presence in France, Germany, Tunisia, Turkey and the United Arab Emirates.

This project was conducted by Samuel Hall’s Implementation Research Pillar led by Dr Benjamin Hounsell